Investigating the Relationship between the Factors and Customer Satisfaction in Online Platform - Kia Hui Gan; Wei Sheng Lim; Sheue Hui Lim; Praveen Aronkar; Xinyuan Lin; Maisarah Binti Meor Hashim; Mas Dalyna Binti Saadon; Desta Safa Nur Akmalia; Rosa Ayu Dewanti; Rr. Shafana Syafiyyah Putri; Vedika Bajpayee; Daisy Mui Hung Kee (Advances in Global Economics and Business Journal, 2024)