Journal of Governance and Regulation
Exploring non-technical factors influencing digital technology adoption in Malaysian public governance
The digitising of local authorities (LAs) is increasingly perceived as an essential solution for improving service delivery, transparency, and administrative efficiency. Successful digital adoption depends not only on technological capabilities but also on organisational and human factors. Non-technical factors such as organisational culture, team dynamics, and management support have been shown to play a critical role in this process. This research utilized a nonexperimental cross-sectional quantitative design tha …