Jurnal Pengabdian Nusantara
Improving Oral and Dental Healthcare Quality Management to Enhance Patient Satisfaction in Hospitals: A Systematic Literature Review
The quality of dental and oral health services is a crucial component in enhancing hospital service quality, as it directly impacts patient experience, trust, and satisfaction. Effective quality management is essential to ensure that services are safe, effective, timely, patient-oriented, and aligned with professional standards. This study aims to analyze and synthesize scientific evidence regarding the implementation of quality management in dental and oral health services and its impact on increasing patient sati …