BMC Health Services Research
What to measure for monitoring and decision-making in a case management intervention for emergency department high-users: different stakeholder priorities
Abstract Background Multidisciplinary case management (CM) for high users (HU) of the emergency department (ED) is a complex intervention involving multiple stakeholders. CM evaluations typically adopt a provider perspective and rely on hospital utilisation-based indicators. However, different stakeholders bear distinct costs, consider different benefits relevant, and face specific constraints. This study aims to identify, compare, and prioritise the evaluation indicators that different stakeholder groups consider …